vip 3's Privacy Policy

01 Introduction and Scope

This privacy policy applies to vip 3's official website vip-3.cam and all related services. It applies whenever you use our platform, register an account, make a deposit or withdrawal, or contact our customer support.

vip 3 believes that protecting user privacy is a fundamental responsibility. We therefore collect only the information necessary for providing services, ensuring security, and meeting legal obligations. You can learn more about the company's identity and goals on our About Us page.

Reading this policy together with our Terms and Conditions will give you a complete understanding of all usage policies on the platform. Both documents are in effect simultaneously and complement each other.

02 What Information We Collect

vip 3 collects information in two main ways — information you provide directly, and information generated automatically through your use of the platform.

2.1 Information You Provide Directly

Information you provide when registering an account or using our services:

• Full name and date of birth (for age verification — this platform is for persons aged 21 and above only)
• Valid email address and mobile number
• Password (stored in encrypted form — never in plain text)
• Documents required for identity verification (copy of national ID card or passport)
• Payment details for deposits and withdrawals (bKash, Nagad, Rocket, or bank account number)
• Messages or complaints shared when contacting customer support

2.2 Automatically Collected Information

When you use our website or app, the following information may be recorded automatically:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Time of access to the platform, session duration, and pages visited
• Usage patterns collected through cookies and similar tracking technologies
• Gaming activity logs — betting, wins, losses, and transaction history

2.3 Information Received from Third Parties

In some cases, limited information about you may be received from payment processors or identity verification service providers. This information is used solely for transaction verification and fraud prevention.

03 Purpose of Using Your Information

vip 3 uses your information only for specific and legitimate purposes. The main purposes are outlined below:

3.1 Account Management and Service Delivery

Your information is used to create, verify, and maintain your account, manage login and security, and process your transactions. Properly recording every deposit and withdrawal transaction is part of secure account management.

3.2 Providing Customer Support

Our 24/7 live chat and email support team has access to your account and transaction details in order to help resolve your issues.

3.3 Security and Fraud Prevention

Information is used to detect unauthorised access to your account, identify suspicious transactions, and conduct KYC (Know Your Customer) verification as part of legal obligations to prevent money laundering.

3.4 Compliance with Legal and Regulatory Obligations

We are required to use your information to comply with applicable laws, maintain financial records, and follow lawful instructions from courts or competent authorities.

3.5 Service Improvement

Overall usage patterns are analysed to support technical development of the platform, refine the user experience, and plan the addition of new games and services. In this context, information is always used in aggregated and anonymised form.

04 Information Sharing and Disclosure

vip 3 keeps user information as confidential as possible. However, specific information may be shared with third parties in the following limited circumstances:

4.1 Service Provider Partners

Only the minimum information required for the relevant task is shared with organisations that assist vip 3 with payment processing (bKash, Nagad, Rocket, and bank transfers), identity verification, and technical infrastructure management. These partners are contractually bound to maintain our privacy standards.

4.2 Legal Authorities

Relevant information may be provided in response to a court order, a lawful request from an investigative agency, or a legal obligation. In such cases, vip 3 never discloses more information than required by law.

4.3 Corporate Changes

In the event of a company merger, acquisition, or restructuring, user information may be transferred to the relevant new entity, but the terms of this privacy policy will remain in force.

4.4 With Your Consent

Outside the circumstances listed above, we will obtain your explicit consent before sharing your information for any other purpose.

05 Cookies and Tracking Technologies

vip 3 uses cookies and similar technologies to keep the website running smoothly and to improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, store security tokens, and remember your preferences. Disabling these cookies may prevent many website features from working properly.

5.2 Analytical Cookies

Analytical cookies are used to understand which pages are visited most, where users spend more time, and which features are most useful. This information is processed in fully anonymised form.

5.3 Cookie Controls

You can control or disable the use of cookies through your browser settings. However, please note that disabling certain cookies may limit some features of the platform.

06 Data Security Measures

vip 3 applies multiple layers of security to keep your personal and financial information safe:

• SSL Encryption: All data exchanged between your browser and our server is encrypted using SSL technology so that no third party can read it.
• Password Hashing: Your password is never stored in plain text — strong cryptographic hashing is used.
• Access Controls: Only authorised staff can view user information, and only on a need-to-know basis.
• Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
• Data Backups: Data is backed up regularly so that information is not lost due to a technical failure.

However, no method of transmitting or storing information over the internet is 100% secure. vip 3 takes every precaution, but your role in keeping your account secure is also important — particularly using a strong password and not sharing your login details with anyone.

07 Data Retention Period

vip 3 retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• Active Accounts: Profile and transaction data is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for several years to meet legal and regulatory obligations.
• Financial Transaction Records: Records of deposits and withdrawals must be kept for a specified period as required by applicable law.
• Customer Support Communications: Retained for a limited period for the purpose of resolving issues.

Once the legal retention period has elapsed or the purpose of retention has been fulfilled, information is securely deleted or anonymised.

08 Your Rights and Controls

vip 3 respects your rights over your information. You may exercise the following rights:

8.1 Right to Access Your Information

You can contact our customer support at any time to find out what information vip 3 holds about you.

8.2 Right to Correct Your Information

If any information stored in your account is incorrect or out of date, you may request that it be corrected.

8.3 Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, information subject to legal and regulatory obligations may not be possible to delete.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive our promotional messages, you may request to stop receiving them at any time.

To exercise any of the above rights, contact us via our 24/7 live chat or by email. We provide support in both Bengali and English.

To learn more about your rights regarding responsible gaming, including self-exclusion and spending limits, please read our Responsible Gaming page.

09 Protection of Minors

All services of vip 3 are exclusively for persons aged 21 and above. We do not knowingly collect or process information from any minor.

We verify age at registration through date of birth, and through identity documents where necessary. If we are informed that a minor's information has entered our system for any reason, we will immediately close that account and take steps to delete the information.

10 Policy Changes and Updates

vip 3 reserves the right to amend and update this privacy policy as needed. The policy may be revised due to changes in the scope of services, the introduction of new technologies, or legal requirements.

For significant changes, we will notify users in the following ways:

• Sending a notification to the registered email address
• Displaying a prominent message when logging in to the platform
• Updating the "Last Updated" date at the top of this page

Continuing to use the platform after a policy change means you have accepted the revised policy. If you have questions about any change, contact our support team or visit the FAQ section — answers to common questions can be found there.

11 Contact Us

If you have any questions, complaints, or data-related requests regarding this privacy policy, please contact us:

• Live Chat: Our website's live chat is available seven days a week, 24 hours a day.
• Email: [email protected]

Our support team provides service in both Bengali and English. We respond with the highest priority to any data protection requests.

This privacy policy applies to all services of vip 3. It is a legal document that complements our terms and conditions. In the event of any dispute, the Bengali version of this document shall be considered authoritative.